Refund and Cancellation Policy
Last updated: October 21, 2026
This page explains our cancellation and refund policy and is not legal advice.
Requesting cancellation
Request cancellation through your customer account or email support@sparrowhostings.com from the email address associated with your account. Cancellation stops future renewals. Your service continues through the end of the paid term unless applicable law requires otherwise.
Hosting refunds
Request a refund for the first hosting plan payment within 30 days of the initial purchase. The 30-day period does not restart on renewal. If approved, a refund is sent to the original payment method. Allow up to 10 business days for it to appear, depending on the payment provider.
Renewals and unused time
Monthly plans are billed monthly in USD and annual plans once per year in USD. Renewal charges and unused time after a renewal are not refundable, except where required by law. Cancel before the next renewal to prevent the next charge.
Domains and third-party services
Domain registration and transfer fees are not refundable after an order is submitted to the registry, except where the registry or applicable law requires a refund. Any third-party or setup fees are disclosed before an order is placed.
Disputes
Please contact us before disputing a charge so we can resolve it quickly.
Contact
Questions about this policy: support@sparrowhostings.com. Operator details are on the disclosure page.