Service Level and Network Policy
Last updated: October 21, 2026
This page explains our service policy and is not legal advice.
Our approach
Our goal is to keep your hosting services available and communicate planned maintenance. This page does not include historical uptime reports.
Availability commitment
This general policy does not promise a specific uptime percentage or service credit. Any different commitment must be shown in writing on the applicable order before purchase.
Maintenance
We send planned maintenance notices by email when practical. Emergency maintenance may be performed without advance notice.
Network and facility
Hosting uses Apache-compatible shared servers. The service region and infrastructure details are confirmed with the applicable order.
Support
Submit a support request through your customer account or email support@sparrowhostings.com. Include the affected domain or service and a description of the issue. This policy does not guarantee a specific response or resolution time.
Exclusions
Outages caused by customer actions, third-party networks, or events outside our control are not covered by any commitment.
Contact
Questions about this policy: support@sparrowhostings.com. Operator details are on the disclosure page.